Just received 2 more myself. Always keep a new one in reserve now coz can get through them in no time due to all the key presses involved with making backup images. I paid a tenner each from a replica seller from far, far away whom I had used before but usually 4-5 week wait on arrival. So probably more convenient to get a genuine one from our forum sponsor usually next day.
If you have an android phone you can use that in the meantime. Not ideal but functional. With the right app of course. Just search for Vu+ remote or Dreambox remote. I prefer the old dreambox app but only because I'm an old fud'.
Also web i/f can be used but quite cumbersome.