I am in dire need of help please. I have a VU+Ultimo and thought I would change the image. I have tried about 7 images and it keeps going back to the original Open ATV. I have tyried downloading another only ATV 6.4 I would like to try BlackHole . I never have this problem with my VU+Solo. Anybody please help. I had this problem when I first bought the STB a very kind gentleman helped me then, but I have forgotten his name and lost telephone number.