LCD Support vusolo4k - Thin line down LCD

Discussion in 'LCD & Display Support' started by den123, Jun 28, 2017.

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  1. den123

    den123 Donating Member Member

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    hi guys have just being away for week came back and switched on box there as a line come on the lcd screen how can i get it clear its like a thin white line any help please guys
     
  2. DirtyDonki

    DirtyDonki I am the Nice One Staff Member Admin

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    Take a picture and post here please Bud.
     
  3. den123

    den123 Donating Member Member

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    IMG_0083.JPG this is it mate
     
    Last edited by a moderator: Jun 28, 2017
  4. DirtyDonki

    DirtyDonki I am the Nice One Staff Member Admin

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    Looks like part of the screen matrix has died. This could be down to something as simple as a loose cable or down to the display driving cicuitry or the LCD itself.

    When you power it on does the line remain? I suspect it does but probably less noticable. Either way, if it is a new box, it should get fixed under warranty. So time to call your dealer.

    You could try a different image or go into LCD4Linux and reset the displays but I doubt any of that will fix it but I would be inclined to open the lid up and just reseat the ribbon.
    upload_2017-6-28_12-31-48.png
    Yes, this is from a Ultimo 4K but I suspect it will be similar in the Solo 4K.
     
    Last edited: Jun 28, 2017
  5. den123

    den123 Donating Member Member

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    thanks mate i bought it from vu in london would it invalidate the warrantee if i took lid off
     
  6. DirtyDonki

    DirtyDonki I am the Nice One Staff Member Admin

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    Not normally because you would be expected to fit a HDD yourself if you wanted to but yes, of course, on the Solo 4K it has its own slot at the rear for this, so no real reason for you to open the lid. Unless you can be careful and there are not obvious 'tamper' lables I'd be inclined to call them first anyway. They might just tell you to try reseating the cable as well but TBH unless you or someone has been in there or the box has been manhandled a lot reseating it is a bit of a long shot anyway.
     
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  7. den123

    den123 Donating Member Member

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    hi guys remember last week put a tread on about white line on LCD screen on vu well thought i would email vu in London where i bought it to ex plane problem this was last week guess what NO REPLY BACK GOOD SERVICE GUYS THANKS
     
  8. DirtyDonki

    DirtyDonki I am the Nice One Staff Member Admin

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    I'd be on the phone if it were me m8 but absolutely agree no reply to email is not what one would expect nor appreciate. I'd be :hair::angry-mob:
     
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